Refund policy

At Shadrach.Co, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please read our refund policy below.

1. Refund Eligibility

  • Standard Products: We accept refunds for standard products within 7 days] from the date you received your order.

  • Custom or Personalized Products: We do not offer refunds for custom or personalized items, unless they are defective or damaged.

2. Conditions for a Refund

  • The item must be unused, in new condition, and in its original packaging.

  • You must provide proof of purchase (e.g., order confirmation or receipt).

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Return Process

  • To request a refund, please contact us at [Insert Contact Info] within the refund eligibility period.

  • Provide your order number and a detailed description of the issue with the product.

  • After approval, we will provide instructions for returning the product.

4. Processing Refunds

  • Once we receive the returned item and confirm its condition, we will process your refund within [14 days].

  • Refunds will be issued to the original payment method used during the purchase.

  • Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

  • If you prefer to exchange your product for a different size, color, or item, please contact us. Exchanges are subject to availability, and return shipping costs will apply.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately at whats app - 09177609243 / https://www.facebook.com/shadrachtrevorenterprises. We will arrange for a replacement or full refund at no additional cost.

7. Non-refundable Items

The following items are non-refundable:

  • Gift cards

  • Sale or clearance items

  • Custom-made or personalized products

8. Contact Us

For any questions or concerns regarding refunds, please contact us at: https://linktr.ee/shadrach.co